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Error messages "User notification error was probably caused by your server configuration."
08 January 2015, 3:23 AM
During the last 2 weeks, we received many error notifications :
However, we had no issues with smtp server... Any idea of what could be the issue ?
Eportfolio UNICAEN: User notification error was probably caused by your server configuration.
exception 'EmailException' with message 'Couldn't send email to firstname
Lastname with subject Eportfolio UNICAEN: Nouvel accès à une page. Error from
phpmailer was: SMTP connect() failed.' in
email_user(Object(stdClass), NULL, 'Eportfolio UNIC...', 'Une notificatio...',
#1 [internal function]: PluginNotificationEmail::notify_user(Object(stdClass),
call_static_method('PluginNotificat...', 'notify_user', Object(stdClass),
#6 /media/mahara/www/mahara/htdocs/lib/activity.php(203): handle_activity('4',
Object(stdClass), true, Object(stdClass))
#7 /media/mahara/www/mahara/htdocs/lib/cron.php(142): activity_process_queue()
08 January 2015, 4:51 PM
Do any of your site admins have notifications set up to receive them in an email digest?
08 January 2015, 9:39 PM
I am site admin so i received all email notifications, including these system messages.
And all the best for 2015 !! :-)
09 January 2015, 11:33 AM
Sorry I wasn't clear. Can you please go to /admin/users/notifications.php (Administration -> Institutions -> Admin notifications) and check if any admins have set any notifications to "Digest"?
All the best for this year for you, too.
30 April 2015, 12:20 AM
Version: Mahara 1.9.2.
Hi, wondering if anyone can help. We've got the same notification issue, with a slightly different message:
"User notification error was probably caused by your server configuration.
1. 12 of them on 11/03/15
2. 10 of them on 05/03/15
3. 3 of them on 25/02/15
4. 4 of them on 11/02/15
There's nothing in between these dates. For each learner failed email, it then tries to tell one of our Admins which also fails, so there is an email for learner plus 1 for admin for each issue raised (and i've seen that being reported elsewhere on here). I've checked and the learners that it is trying to email has a valid email address as does the Admin user.
None of our Admins have notifications set to 'Digest' they're all set to 'email'.
Am I missing something obvious? Could it just be a problem with SMTP on those dates and we need to check the logs for that service?
30 April 2015, 5:30 PM
Yeah, that error message sounds like it's probably a problem on the SMTP side of things. So checking your mail server's logs would be a good place to start.