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Support Administrator


Ralf Hilgenstock's profile picture
Posts: 160

11 April 2022, 6:16

What is the meaning of 'Support administrator' ? I'm just working on the German translation again.

Kristina Hoeppner's profile picture
Posts: 4717

11 April 2022, 7:22

Hi Ralf,

The institution support admin role is a new role that is going to be available in Mahara 22.04. It allows someone to masquerade as a regular institution member or staff but not as institution administrator. It also doesn't allow them to change institution settings. So it's like a staff member with the power to masquerade, giving you more flexibility in regards to who to give certain support permissions, e.g. in particular for first level hotline support without giving them access to the entirety of the institution admin area.

Cheers

Kristina

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