26 October 2021, 20:22

Hi, my name is Luis and I work with a Mahara version 18.04.3

We have in my institution a strange problem.  I mean, our users report that the navigation through the application is slow.  Our IT's  checked the installation and saw that sometimes it was slow and sometimes fast, so that the connection and authentication was fast, but browsing through the links once authenticated is very slow, e.g. actions such as logging out, going to the Share link of a user's dashboard ... etc

we checked the installation and saw that :

The hard disk has room, the processes do not stop and the connection to the database and the database are correct 

Also, I clear the app cache from the console...

And the problem is not corrected 

We think that maybe it is a problem with the sessions, due to the behavior that I have described before 

Can you guide me to correct this incident ?

Thanks for your time

27 October 2021, 8:07

Hi Luis,

Can you please provide more information, such as:

• Version of Mahara (major version only, not minor point for security reasons). You can find that on Admin menu -> Reports like a number of other items I'm asking below
• Operating system and version
• Version of PHP
• Database, version, size
• Storage used
• Number of accounts
• Number of pages
• Number of artefacts
• Do you have any error messages, e.g. are you trying to connect to external systems that may be long loading, e.g. connection to Moodle, connection to web analytics tracker etc.
• Where does the slowness occur? On specific pages? When specific actions are performed? What are these?
• Anything else that is relevant

Thank you

Kristina

27 October 2021, 22:11

Answering your question:

• Version of Mahara --> 18.04.3testing 
• Operating system and version --> CentOS release 6.5 (Final)
• Version of PHP --> PHP 5.3.3 (cli) (built: Aug 11 2016 20:33:53)
• Database, version, size --> postgres (PostgreSQL) 8.4.20 What's the meaning of size?
• Storage used --> Disk used     24,7GB from https://mahara.unizar.es/admin/index.php,
• Database size: 647,3MB  from https://mahara.unizar.es/admin/index.php
• Users: 57087
• Number of artefacts --> 343606
• Comunication MOODLE-Mahara, there are a problem, you can see in https://mahara.org/interaction/forum/topic.php?id=8898&offset=0&limit=10#post35290
• Where does the slowness occur? On specific pages? When specific actions are performed? What are these? I can only speak in relation to my tests, things like logging out form my account, from my dashboard, I try use the Share link..

Thanks for you time...