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Installation issue


20 September 2018, 8:34 PM

I've been trying to install Mahara 18.04.2 for 2 days now and I always get stuck during the installation process. I get the following error

 

COMPONENT OR PLUGIN FROM VERSION TO VERSION INFORMATION
core Not installed 18.04.2 Successfully installed version 18.04.2 (2018022510)
firstcoredata     Successfully installed core data
localpreinst     Successfully installed local customisations
artefact.annotation Not installed 1.0.0 Failed to upgrade.

 

Does anybody has an idea as to what is going wrong? I've installed Mahara already before without any issues.

I'm using Ubuntu 16.04, postgresql, apache2 and php7

 

Thanks

Glenn

Kristina Hoeppner's profile picture
Posts: 3772

23 September 2018, 9:25 PM

Hi Glenn,

Usually, an error message accompanies such a message. Can you please check your error log?

Cheers

Kristina

 

24 September 2018, 8:05 AM

Hi Kristina

 

Thanks for your reply. This is what I found in my logs:

 

2018-09-23 22:00:53 CEST ERROR: relation "config" does not exist at character 26
2018-09-23 22:00:53 CEST STATEMENT: SELECT field, value FROM "config"
2018-09-23 22:00:53 CEST ERROR: relation "config" does not exist at character 21
2018-09-23 22:00:53 CEST STATEMENT: SELECT "value" FROM "config" WHERE "field" = $1
2018-09-23 22:00:53 CEST ERROR: relation "config" does not exist at character 21
2018-09-23 22:00:53 CEST STATEMENT: SELECT "value" FROM "config" WHERE "field" = $1
2018-09-23 22:00:53 CEST ERROR: relation "config" does not exist at character 21
2018-09-23 22:00:53 CEST STATEMENT: SELECT "value" FROM "config" WHERE "field" = $1
2018-09-23 22:00:53 CEST ERROR: relation "config" does not exist at character 26
2018-09-23 22:00:53 CEST STATEMENT: SELECT field, value FROM "config"
2018-09-23 22:00:53 CEST ERROR: relation "config" does not exist at character 21
2018-09-23 22:00:53 CEST STATEMENT: SELECT "value" FROM "config" WHERE "field" = $1
2018-09-23 22:00:53 CEST ERROR: relation "config" does not exist at character 21
2018-09-23 22:00:53 CEST STATEMENT: SELECT "value" FROM "config" WHERE "field" = $1
2018-09-23 22:00:53 CEST ERROR: relation "config" does not exist at character 21
2018-09-23 22:00:53 CEST STATEMENT: SELECT "value" FROM "config" WHERE "field" = $1
2018-09-23 22:00:54 CEST ERROR: relation "artefact_config" does not exist at character 15
2018-09-23 22:00:54 CEST STATEMENT: SELECT * FROM "artefact_config" WHERE "plugin" = $1 ORDER BY field
2018-09-23 22:00:55 CEST ERROR: relation "blocktype_installed" does not exist at character 15
2018-09-23 22:00:55 CEST STATEMENT: SELECT * FROM "blocktype_installed" ORDER BY artefactplugin,name
2018-09-23 22:00:55 CEST ERROR: relation "blocktype_installed" does not exist at character 15
2018-09-23 22:00:55 CEST STATEMENT: SELECT * FROM "blocktype_installed" ORDER BY artefactplugin,name
2018-09-23 22:00:55 CEST ERROR: relation "blocktype_installed" does not exist at character 15
2018-09-23 22:00:55 CEST STATEMENT: SELECT * FROM "blocktype_installed" ORDER BY artefactplugin,name
2018-09-23 22:00:55 CEST ERROR: relation "blocktype_installed" does not exist at character 15
2018-09-23 22:00:55 CEST STATEMENT: SELECT * FROM "blocktype_installed" ORDER BY artefactplugin,name
2018-09-23 22:00:55 CEST ERROR: relation "blocktype_installed" does not exist at character 15
2018-09-23 22:00:55 CEST STATEMENT: SELECT * FROM "blocktype_installed" ORDER BY artefactplugin,name
2018-09-23 22:00:55 CEST ERROR: relation "blocktype_installed" does not exist at character 15
2018-09-23 22:00:55 CEST STATEMENT: SELECT * FROM "blocktype_installed" ORDER BY artefactplugin,name
2018-09-23 22:00:55 CEST ERROR: relation "blocktype_installed" does not exist at character 15
2018-09-23 22:00:55 CEST STATEMENT: SELECT * FROM "blocktype_installed" ORDER BY artefactplugin,name
2018-09-23 22:00:55 CEST ERROR: relation "blocktype_installed" does not exist at character 15
2018-09-23 22:00:55 CEST STATEMENT: SELECT * FROM "blocktype_installed" ORDER BY artefactplugin,name
2018-09-23 22:00:55 CEST ERROR: relation "blocktype_installed" does not exist at character 15
2018-09-23 22:00:55 CEST STATEMENT: SELECT * FROM "blocktype_installed" ORDER BY artefactplugin,name
2018-09-23 22:00:55 CEST ERROR: relation "blocktype_installed" does not exist at character 15
2018-09-23 22:00:55 CEST STATEMENT: SELECT * FROM "blocktype_installed" ORDER BY artefactplugin,name
2018-09-23 22:00:55 CEST ERROR: relation "blocktype_installed" does not exist at character 15
2018-09-23 22:00:55 CEST STATEMENT: SELECT * FROM "blocktype_installed" ORDER BY artefactplugin,name
2018-09-23 22:00:55 CEST ERROR: relation "blocktype_installed" does not exist at character 15
2018-09-23 22:00:55 CEST STATEMENT: SELECT * FROM "blocktype_installed" ORDER BY artefactplugin,name
2018-09-23 22:00:55 CEST ERROR: relation "blocktype_installed" does not exist at character 15
2018-09-23 22:00:55 CEST STATEMENT: SELECT * FROM "blocktype_installed" ORDER BY artefactplugin,name
2018-09-23 22:00:55 CEST ERROR: relation "blocktype_installed" does not exist at character 15
2018-09-23 22:00:55 CEST STATEMENT: SELECT * FROM "blocktype_installed" ORDER BY artefactplugin,name
2018-09-23 22:00:55 CEST ERROR: relation "blocktype_installed" does not exist at character 15
2018-09-23 22:00:55 CEST STATEMENT: SELECT * FROM "blocktype_installed" ORDER BY artefactplugin,name
2018-09-23 22:00:55 CEST ERROR: relation "blocktype_installed" does not exist at character 15
2018-09-23 22:00:55 CEST STATEMENT: SELECT * FROM "blocktype_installed" ORDER BY artefactplugin,name
2018-09-23 22:00:55 CEST ERROR: relation "blocktype_installed" does not exist at character 15
2018-09-23 22:00:55 CEST STATEMENT: SELECT * FROM "blocktype_installed" ORDER BY artefactplugin,name
2018-09-23 22:00:55 CEST ERROR: relation "blocktype_installed" does not exist at character 15
2018-09-23 22:00:55 CEST STATEMENT: SELECT * FROM "blocktype_installed" ORDER BY artefactplugin,name
2018-09-23 22:00:55 CEST ERROR: relation "artefact_installed" does not exist at character 20
2018-09-23 22:00:55 CEST STATEMENT: SELECT "name" FROM "artefact_installed" WHERE "name" = $1
2018-09-23 22:00:55 CEST ERROR: relation "blocktype_installed" does not exist at character 15
2018-09-23 22:00:55 CEST STATEMENT: SELECT * FROM "blocktype_installed" ORDER BY artefactplugin,name
2018-09-23 22:00:55 CEST ERROR: relation "blocktype_installed" does not exist at character 15
2018-09-23 22:00:55 CEST STATEMENT: SELECT * FROM "blocktype_installed" ORDER BY artefactplugin,name
2018-09-23 22:00:55 CEST ERROR: relation "blocktype_installed" does not exist at character 15

 

Kind regards

Glenn

Cecilia Vela's profile picture
Posts: 68

27 September 2018, 6:05 PM

Hi Glenn,

I tried to replicate the error installing Mahara 18.04.2 in Ubuntu 16.04 with apache 2,  php 7 and postgres 9.5.14 but it installed without any issues.

Looking at the logs you posted, are those the apache logs that comes from the Mahara debugging? We usually have a bit more information in each line, like the file and line where we have the exception, like this one:

[Thu Sep 27 15:01:42.845598 2018] [:error] * BlockInstance->render_viewing(false, true) at .../lib/view.php:2323, referer: http://.../view/versioning.php?view=7

If they are not, could you please check the Mahara logs so we can check which line in the code is failing?

Cheers,

Cecilia

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