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Dan Axson's profile picture
Posts: 2

20 October 2017, 9:22 PM

Hi. I've created a matrix file using notepad++ saved as a .matrix file and verified the json with an online service. 

 

Yet when I upload it gives me the following

 

Mahara: Site unavailable

A nonrecoverable error occurred. This probably means you have encountered a bug in the system.

 


When I upload a bad json file it gives me an erro saying it can't parse. Thtat's fine. 

I can also upload a sample from online. But this file, no dice.

 

Any help greatly appreciated. 

Thanks.

Dan.

Robert Lyon's profile picture
Posts: 343

22 October 2017, 4:40 PM

Hi Dan

Can you verify your .matrix file with http://jsoneditoronline.org/

If it passes there but still fails to upload are you able to upload the file you created here so I can take a look at it?

Cheers

Robert

Kristina Hoeppner's profile picture
Posts: 3366

23 October 2017, 9:20 PM

Hi Dan,

On top of what Robert suggested: When you get the unrecoverable error message, you should always check your error log for a more explicit message that may provide leads to the issue.

If you have a test site and encounter the problem there, too, you can print errors directly to the screen, which makes viewing them a bit easier. To do that, you'll need to turn off production mode in the config.php.

Cheers

Kristina

 

Dan Axson's profile picture
Posts: 2

23 October 2017, 10:08 PM

Great, thanks both.

 

I have managed to get one successfully uploaded now. However it was using a downloaded sample file, copying and pasting my framework in and saving the file. Then changing the name in File Explorer not through Save As. This seemed to work. 

 

So I guess there is some issue with the save of my file. If I encounter further issues then I'll send the file for your help. Otherwise it's no big deal to do as I have done. 

 

Thanks for getting back to me. 

 

Dan.

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