20 May 2015, 1:51

Hi everyone,

I'm suddenly getting this same error on an existing (previously working) Mahara 1.5 site:

Sorry, could not log you in :(

Sorry, we could not log you into xxx at this time. Please try again shortly. If the problem persists, contact your administrator

This occurs when we try to log in from Moodle.  We've tried re-sync server clock, I've checked WWWroot in config file and many other tips here.  Some I can't try because we've disabled direct login access to Mahara - so at the moment, no way of accessing Mahara to check the key or other stuff. 

Can anyone help please?  Here's the info in the logs:

[Tue May 19 11:25:47 2015] [error] [client 10.6.16.17] [WAR] 43 (lib/web.php:3325) Curl error: 6: Couldn't resolve host 'moodle.uel.ac.uk', referer: https://moodle.uel.ac.uk/course/view.php?id=963 [Tue May 19 11:25:47 2015] [error] [client 10.6.16.17] Call stack (most recent first):, referer: https://moodle.uel.ac.uk/course/view.php?id=963 [Tue May 19 11:25:47 2015] [error] [client 10.6.16.17] * log_message("Curl error: 6: Couldn't resolve host 'moodle.uel.a...", 8, true, true) at /var/www/mahara-1.5.1/htdocs/lib/errors.php:109, referer: https://moodle.uel.ac.uk/course/view.php?id=963 [Tue May 19 11:25:47 2015] [error] [client 10.6.16.17] * log_warn("Curl error: 6: Couldn't resolve host 'moodle.uel.a...") at /var/www/mahara-1.5.1/htdocs/lib/web.php:3325, referer: https://moodle.uel.ac.uk/course/view.php?id=963 [Tue May 19 11:25:47 2015] [error] [client 10.6.16.17] * mahara_http_request(array(size 9)) at /var/www/mahara-1.5.1/htdocs/api/xmlrpc/client.php:71, referer: https://moodle.uel.ac.uk/course/view.php?id=963 [Tue May 19 11:25:47 2015] [error] [client 10.6.16.17] * Client->send("https://moodle.uel.ac.uk") at /var/www/mahara-1.5.1/htdocs/auth/xmlrpc/lib.php:118, referer: https://moodle.uel.ac.uk/course/view.php?id=963 [Tue May 19 11:25:47 2015] [error] [client 10.6.16.17] * AuthXmlrpc->request_user_authorise("4ba238e9f434ab2ef0c3ef43aa3f61e9fdd4710d", "https://moodle.uel.ac.uk") at /var/www/mahara-1.5.1/htdocs/auth/xmlrpc/land.php:94, referer: https://moodle.uel.ac.uk/course/view.php?id=963 [Tue May 19 11:25:47 2015] [error] [client 10.6.16.17] , referer: https://moodle.uel.ac.uk/course/view.php?id=963 [Tue May 19 11:25:47 2015] [error] [client 10.6.16.17] [WAR] 43 (api/xmlrpc/client.php:93) Curl error: 6: Couldn't resolve host 'moodle.uel.ac.uk', referer: https://moodle.uel.ac.uk/course/view.php?id=963 [Tue May 19 11:25:47 2015] [error] [client 10.6.16.17] Call stack (most recent first):, referer: https://moodle.uel.ac.uk/course/view.php?id=963 [Tue May 19 11:25:47 2015] [error] [client 10.6.16.17] * Client->send("https://moodle.uel.ac.uk") at /var/www/mahara-1.5.1/htdocs/auth/xmlrpc/lib.php:118, referer: https://moodle.uel.ac.uk/course/view.php?id=963 [Tue May 19 11:25:47 2015] [error] [client 10.6.16.17] * AuthXmlrpc->request_user_authorise("4ba238e9f434ab2ef0c3ef43aa3f61e9fdd4710d", "https://moodle.uel.ac.uk") at /var/www/mahara-1.5.1/htdocs/auth/xmlrpc/land.php:94, referer: https://moodle.uel.ac.uk/course/view.php?id=963 [Tue May 19 11:25:47 2015] [error] [client 10.6.16.17] , referer: https://moodle.uel.ac.uk/course/view.php?id=963

Thanks and best regards,

Remy

22 May 2015, 9:06

Hi Remy,

I replied at https://mahara.org/interaction/forum/topic.php?id=7238

All the best

Kristina

26 May 2015, 21:24

Thanks Kristina.  I've also responded there (https://mahara.org/interaction/forum/topic.php?id=7238) to continue the thread at that location.

Apologies for cross posting:).

Regards,

Remy