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Re-use email address


Orla Daly's profile picture
Posts: 3

09 February 2013, 4:51

Hi,

I deleted a user and following advice in previous forum also changed the user's email address in the user database.

However, when I now try to add the user using the same email address error message is still returned 'email address is already registered here'.

Any idea what I should do next?

Thanks,

Orla

Kristina Hoeppner's profile picture
Posts: 4729

03 March 2013, 19:01

Hello Orla,

Could it be that your user already has a second account? If you import a user via a Leap2A file, the email address can be doubled up.

Can you please check your database that there is no other occurance of the email address you wish to register?

Cheers

Kristina

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