23 March 2022, 9:36

Hello

we've a problem with mail notification from a mahara platform (v21.04).  The platform don't sent any mails.  Neither for password forgotten nor forums. Cron is running normally.

smtp entries are set.

In config.pghp *$cfg->developermode = true;* and *$cfg->productionmode=false;* are set experimental but we didn't get any additional advices.

Any idea what we can check?

Ralf

23 March 2022, 11:18

Hi Ralf,

One thing you can check is this:

In htdocs/lib/user.php there is a function called email_user() there is a part where the mail is sent around line 900 where it has

    try {
        $sent = $mail->Send();
    }
    catch (phpmailerException $e) {
        $sent = false;
    }

Try changing it to

    try {
        $sent = $mail->Send();
        log_debug('send email fine');
    }
    catch (phpmailerException $e) {
        $sent = false;
        log_debug($e);
    }

So that it can output some info about whether the email was sent or what error occurred - you should be able to test it by sending an email to someone via the inbox (envelope) link at top of the Mahara page

Cheers

Robert

29 March 2022, 5:50

Hi Robert

that was very helpfull. We could identify a problem with firewall settings and solve the problem.

Cheers

Ralf