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Error message - opening Word and Excel files

anonymous profile picture
Account deleted
Posts: 109

09 May 2016, 21:55

Using Mahara 1.7.2

After having uploaded files to a group (files) and trying to open Excel and Word in the Explorer 11 browser, there is an issue (Security warning, something with the SSL libraries) and the file cannot be opened.

Any ideas about what to do?

Cheers, Jonas

Ghada El-Zoghbi's profile picture
Posts: 122

10 May 2016, 20:44

Hi Jonas,

I've done a bit of a Google search and found this link on the Microsoft website:


It appears to be an issue between Explorer 11 / Word / Excel.

It may have to do with the cipher restrictions for TLSv1.

Perhaps if you try to follow their suggested solution, it may resolve your issue.


Also, Mahara 1.7 is out of support and there have been a few security releases since it came out of support.

Have you considered upgrading to the latest version?

I would really recommend it.




anonymous profile picture
Account deleted
Posts: 109

10 May 2016, 21:18

Thanks a lot Ghada, we will test that!! Yes, we will upgrade to the latest version within short.

Cheers, Jonas

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