04 March 2009, 17:59

Hi. Installation instructions were clear and I got everything going, except email.  What mechanism is sending it out?  There doesn't seem to be any place to configure my email server, etc.

Jamie

04 March 2009, 20:18

Hi - if you're not seeing any e-mail being sent, you may want to check your mail server log for reasons - normally PHP can just send e-mail without issue.

But if you need to use an smtp server to send mail, have a look in config-defaults.php for the settings required -copy them to config.php and change them as appropriate.

04 March 2009, 20:54

Hi Nigel,

Yes, it is smtp that I use, so I will look in that file and set it up. 

Thanks,

Jamie

 

08 March 2009, 16:24

Hi Nigel,

I now have got the smtp configured correctly and the CRON job configured correctly - I got a bit fouled up with changing one then the other, till I finally got both working correctly at the same time.

So I now get emails to my admin's email address for contact us, BUT the emails for registration never get to the new user's email address.  It appears that they register.   I see them in the usr_registration table OK.

Any tips on debugging?

Thanks, Jamie

 

08 March 2009, 16:39

Hi. An update. I deleted the entries that were stacked up in the usr_registration.  I was just able to register a new user using a completely untried email address. Email came right to me. 

However, I also tried using one of my test email addresses I used previously (and had deleted above). However, it flags that email as having been used before, and will not process teh form.  Is there another place I need to clear to reset a user's registration email, if they fail?

Thanks!

09 March 2009, 0:36

That seems to suggest you already had a user who had that e-mail address.. check the email column of the usr table, and also check the artefact_internal_profile_email to see if it's listed in there?

09 March 2009, 13:09

Hi Nigel,

It was listed in artefact_internal_profile_email, so I deleted it.  I ahve tried again with that hotmail address, and again, nothing comes thru.  I can register under other email addresses with no problem.  Weird.  I can see the record of the new user in the usr_registration but no email appears sent out.  I will try one more thing, before I leave this minor issue (using that email address is only a test for me).

I will add a user from the admin account, using that email adddress, then delete the user from there. Then I will try to  register again from outside using that email.

 I suspect that whatever happened, happened when I was trying to test register before I actually had the smtp configured correctly. Wonder if that makes sense?

UPDATE - I did the above, creating a new user with that same hotmail address using the admin interface, then deleted him from the admin interface.  I searched around all the postegres tables, and see no trace except that there is a .deleted record in the usr table. The I tried registering an additional user using that same email. Goes thru the motions, but there is no email.  I have searched all over for any junk filters or anything - all looks good + it is able to get emails at that address from my SMTP server. Oh well...

Not sure what to make of it, but since is appears non-critical I will move on for now.  If I have time I will try to recreate the problem using a different hotmail account, just in case it is a real problem. 

Thanks,

Jamie

 

09 March 2009, 15:22

Hi - Hotmail, you say? Hotmail are one of the few email providers who do SPF, which might be causing your e-mails to be rejected by the hotmail server. The way to find this out is to look in your MTA's error log (/var/log/exim4/mainlog for exim), and see if there are any error messages to do with mail being sent.